Frequently Asked Questions

How do I place an order?

Browse the products, add items to your cart, go to checkout, enter your delivery details, choose a payment method and confirm your order.

What payment methods do you accept?

We accept the payment methods shown at checkout.

How long does delivery take?

Delivery usually takes 2–5 working days depending on your city. Remote areas may take longer.

Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

What are the delivery charges?

Delivery charges are calculated at checkout based on your order and location.

What if I receive a damaged or wrong item?

Contact us within 7 days of delivery with your order number and photos of the item, and we will arrange a replacement or refund.

Can I return or exchange an item?

Yes, within 7 days of delivery, as long as the item is unused and in its original packaging.

Do electronic products come with a warranty?

Yes, where the manufacturer provides one. Warranty terms follow the manufacturer’s policy.

How can I track my order?

Once your order is dispatched, we will share the tracking details with you on your phone number.

How can I contact you?

Email us at Contact@ustabazar.com or WhatsApp us at +92 301 2604301. Our support team is available 7 days a week.